Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

For security reasons we ship via standard services with FedEx, UPS, DHL aand TNT. It takes a little longer, but mush safer. We also offer Express services which comes with a higher fee.

Do You Ship Internationally?

Yes. Your parcel will be sent both domestically and internationally

How Long Will It Take To Get My Package?

You will receive an e-mail notification when your order is shipped including your tracking number.

PAYMENT

What Payment Methods Are Accepted?

For the most reliable shopping experience, use cash, PayPal, Bitcoin and Cashapp. It are the forms of payment that is accepted at annaonlinesales and also the quickest and most convenient ways to get in and out of cannaonlinesales. In order to get a problem-free experience, the very best option is to go to an ATM at your bank and withdraw money in advance. You can be sure the funds are available and avoid any pesky fees, as well.

What is wishlist?

A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.

What should i do if I receive a damage or wrong product?

Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund. Step 1: Contact our Customer Support team via phone +1 323-397-9634 or email ([email protected]) within 7 business days of receiving the order. Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund will be done only in the bank account. It cannot be done in any other mode of payment like Paytm wallet, purplle wallet, Coupon code.

Order & Retunrs

How do I place an Order?

First add to cart the items you want to buy. Next, choose proceed to checkout. In this step you can remove or add products to your shopping cart. Next, enter your entered your shipping/contact information, and finally chose your payment method.

How Can I Cancel Or Change My Order?

In the event, if you wish to cancel your order, please contact our support team at [email protected]

Do I need an account to place an order?

To place an order, you can either sign up or proceed to checkout as a guest.

Can I Track My Order?

Yes. As soon as your order is processed, we will email you a shipping confirmation notice that will include your tracking number (when applicable). To ensure you receive this as well as other order communications, please add our address to your email safe senders list, address book or contact list.

How Can I Return a Product?

Your order cannot be changed once it has been confirmed. If you want to change the delivery address or cancel your order, please contact us. If your order is still being prepared, we will try to access your request. If a cancelation is possible, you will not be debited.
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